Messenger sales workspace

ArionaAPI for Messenger sales

ArionaAPI helps merchant teams answer product questions, collect verified order details, and keep customer handoffs organized in one workspace. Catalog-aware automation can prepare accurate replies while a live inbox keeps people in control of every conversation.

Connect a Facebook Page, add your product catalog and store knowledge, then test the assistant privately before enabling it for customers. Team members can review conversations, reply manually, pause automation, and return a conversation to Autopilot when it is ready.

A controlled path from question to order

Customers can ask about products, prices, variants, delivery, and availability through Messenger. ArionaAPI uses connected catalog and merchant knowledge to prepare a relevant response instead of relying on generic sales copy. When a buyer is ready, the workflow collects the name, phone number, address, product, variant, quantity, and notes needed for the supported order process.

The merchant remains the authority. The workspace shows conversation history, catalog context, order details, and handoff state so a person can review or take over whenever needed. This makes automation useful for repetitive sales work without removing human control from exceptions, sensitive requests, or final operational decisions.

Built for multilingual merchant teams

The workspace supports Croatian and English, while customer replies adapt to the language and context of each conversation. Supported catalog sources include Shopify, WooCommerce, and compatible custom product APIs. Store policies, shipping rules, sizing guidance, and frequently asked questions can be added as merchant knowledge so the assistant has the context it needs.

ArionaAPI also provides a shared live inbox, customer records, order workflows, private assistant checks, and clear handoff controls. These tools give sales and support teams a consistent place to manage Messenger activity instead of separating automation from day-to-day customer work.

Frequently asked questions

Can a team member take over a conversation?

Yes. A merchant can pause automation, reply manually, and return the conversation to Autopilot when ready.

Which catalog connections are available?

Shopify, WooCommerce, and ArionaAPI-compatible custom product APIs are supported.

Can I test the assistant before customers use it?

Yes. Connect a Facebook Page, add catalog and knowledge context, then run a private bot test before enabling broader use.